Refund policy

Flex Coat Return & Refund Policy

All Flex Coat orders, payments, returns, warranty claims, and customer service are handled by Mud Hole Custom Tackle, a division of Foundation Outdoor Group, Inc.

For return requests or assistance, please contact Mud Hole Customer Service or email help@mudhole.com.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, products must be unused, in their original condition, and in their original packaging, with all included parts, accessories, and labels. Finishes, adhesives, coatings, and other consumable products must be unopened with their original seals intact.

A receipt, order number, or other proof of purchase is required.

How to Start a Return

Contact Mud Hole Customer Service with your order number, the item you wish to return, and the reason for the return.

Once your return is authorized, we will provide shipping instructions and any applicable return shipping label information. Please do not ship items back before receiving authorization.

Unless otherwise instructed, send authorized returns to:

Foundation Outdoor Group, Inc.
C/O Flex Coat — Returns
2133 Component Loop, Suite 1001
Oviedo, FL 32765 USA

Pack items securely and include your order number and any return authorization information provided by our team.

Return Shipping & Original Shipping Charges

For standard returns, you are responsible for return shipping costs. Providing a return shipping label does not necessarily mean return shipping is free; any applicable label charge will be disclosed before use.

Original shipping charges are nonrefundable, except when required by law or when the return results from an error on our part or a confirmed defective or damaged item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact Mud Hole promptly if an item arrives damaged, is defective, or is incorrect. Include your order number, a description of the issue, and photos when available.

Keep the product and packaging until our team provides instructions. We will evaluate the issue and arrange an appropriate resolution, including return shipping at our expense when applicable.

The 30-day standard return window does not limit any applicable product warranty or legal rights concerning defective or nonconforming products.

Items Not Eligible for Standard Returns

The following are not eligible for return because of a change of mind:

Opened or used finishes, adhesives, coatings, or other consumable products.
Used, altered, or customer-damaged products.
Custom-made, personalized, or special-order products.
Sale items and gift cards, except where required by law.

Hazardous materials, flammable liquids, and other regulated products require special handling. Contact Mud Hole before attempting to return these items, and do not ship them without specific instructions.

These exclusions do not limit rights relating to defective, damaged, or incorrectly supplied products.

Exchanges

To exchange an eligible item, request a return through Mud Hole Customer Service and place a separate order for the replacement product. Replacement purchases are subject to availability and current pricing.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Refunds cover the purchase price paid for accepted items and applicable refundable taxes, subject to the shipping terms above.

Your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact help@mudhole.com.

European Union Right of Withdrawal

Where EU consumer withdrawal rights apply, you may cancel an eligible online purchase without giving a reason by notifying Mud Hole within 14 days after receiving the goods. You must then send the goods back within 14 days after notifying us.

This statutory right is separate from our standard 30-day return policy. Original packaging and unopened condition are not blanket requirements for exercising it. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Statutory exceptions, including certain custom-made or personalized products, may apply.

You are responsible for the direct cost of return shipping where properly disclosed before purchase, unless we agree otherwise or the goods are defective or incorrectly supplied.

For a qualifying withdrawal, we will refund the amounts required by law, including standard outbound delivery costs, within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional charges for delivery options above our standard delivery service are not refundable.